SHIPPING & DELIVERY

At Torentovexila, we are committed to processing and delivering your order as efficiently as possible. Please review the information below for details on order processing, shipping rates, estimated delivery times, and international shipping.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note:

• Processing times do not include weekends or public holidays.

• Orders may take longer to process during peak periods, promotions, or high order volume.

• Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

2. SHIPPING RATES

We currently offer the following standard shipping rates:

• $5.99 flat-rate shipping for orders under $39.99

• Free standard shipping on orders of $39.99 or more

Shipping charges will be shown at checkout before you complete your purchase.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on the destination and shipping conditions.

United States

7–12 business days

Canada / United Kingdom / Europe

7–15 business days

Australia / New Zealand / Asia

8–15 business days

Please note that these delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, weather conditions, or other factors beyond our control.

4. SHIPPING ORIGIN AND FULFILLMENT

To help ensure product availability and efficient delivery, orders may be shipped from different fulfillment locations depending on inventory, destination, and logistics conditions.

As a result, items in the same order may occasionally arrive in separate packages.

5. TRACKING INFORMATION

Once your order has shipped, we will send a confirmation email with tracking information, when available.

Please allow a short period of time for tracking updates to appear after the shipment has been dispatched.

6. CUSTOMS, DUTIES, AND TAXES

For international orders, customs duties, import taxes, tariffs, and other related fees may apply depending on the destination country.

These charges are the responsibility of the recipient unless otherwise stated.

We recommend checking with your local customs office for more information about possible import fees or regulations before placing an order.

7. DELAYS, LOST PACKAGES, AND DELIVERY ISSUES

We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances outside our control.

If your order appears to be delayed, lost in transit, or if you experience another delivery issue, please contact us and we will do our best to assist.

If a package is marked as delivered by the carrier but you have not received it, we recommend:

• checking around your delivery location

• asking household members or neighbors

• contacting the shipping carrier directly for additional delivery details

8. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us review the issue, please include:

• your order number

• a brief description of the problem

• clear photos of the item and packaging

If the issue is confirmed, we will work with you to provide an appropriate resolution.

9. INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate at checkout.

Torentovexila is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has been processed.

10. CONTACT INFORMATION

Torentovexila is owned and operated by:

Pacific International Trading Co.
8618 S Sepulveda Blvd, Suite 200
Los Angeles, CA 90045
United States

Email: support@torentovexila.com
Text / SMS: +1 (213) 555-6732
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)